PIN FAQs

To qualify for the discounted services provided at Pets In Need, clients must receive one (or more) of the following: Food Stamps, Medicaid Medical Assistance Program, Rite Care, Child Care Assistance, Subsidized Housing, WIC, RI Works, SSI, SSDI, Heating Assistance. You must bring documentation with you on the day of your appointment. For details about federal poverty levels, please visit this website. 

We accept all major credit cards, cash, and Care Credit. We do not accept personal checks. 

If your pet has an emergency during the hours that PIN is closed please call the closest 24 hour emergency veterinary hospital. The following emergency hospitals all provide 24 emergency care but they are not affiliated with PIN and they do not offer discounted fees.

Ocean State Veterinary Specialists (OSVS)
1480 S County Trail, East Greenwich, RI 02818.
(401) 886-6787

Mass-RI Veterinary ER
477 Milford Rd., Swansea, MA 02777.
(508) 730-1112

Bay State Veterinary Emergency Services
6 Baptist Street, Swansea, MA 02777.
(508) 379-1233

PetMedic Urgent Care
615 Greenwich Ave., Ste 9 Warwick, RI 02886
(401) 200-3778

Veterinary Urgent Care Center of East Providence
73 Highland Ave, East Providence, RI 02914
(401) 354-1099

The PIN Clinic does not have the luxury of billing clients. Our fees are significantly discounted and they must be paid in full at the time of service. In order for the clinic to remain open and to be fair to all our clients, all fees must be paid at time of service.

We try very hard to provide accurate estimates and every effort will be made to adhere to these estimates. However, if your bill is going to exceed the estimate, we will give you prior notification of this and will discuss it at length. 

The Pets In Need Veterinary Clinic is not a free clinic, however, our fees are significantly discounted for those who qualify.

We have several veterinarians who see patients and it is not guaranteed that your pet will always see the same veterinarian. 

If your eligibility status changes, standard fees will apply.

Pets In Need discounts are only available to Rhode Island pets. Standard pricing is available to out-of-state clients.

Unfortunately, we do not provide services for shelter or rescue groups. 

If you can secure your pet in a carrier or on a leash, you are welcome to bring your pet into the building upon check-in. If you do not have a carrier or leash for your pet, please leave your pet in your car, and ask our front desk staff for assistance.

If your pet is aggressive towards other animals or people, please notify our staff when you ake your appointment and we will advise how we can best serve you. The safety of your pet, other clients, and patients is of the utmost importance to us. 

Please notify us as soon as possible if you need to cancel your appointment. This will allow us to fill that appointment with a potentially ill pet that needs our attention.

Unfortunately, transportation to the clinic is the responsibility of the client. We do not offer any transportation services at this time. There is a RIPTA bus stop located at Wampanoag Trail FS Amaral, which is approximately a one-minute walk to the Clinic.

We are open Monday, Tuesday, Thursday and Friday from 9 am-5 pm. We are closed on Wednesday, Saturday, and Sunday.